At Oceania Hotel, the well being and comfort of our guests are important to us. We are proud to announce that all our rooms are smoke-free, failure to comply penalty surcharge of RM500 to be liable.
Smoking area is available at the open concept Sky Garden or outside the hotel lobby.
| Check-in | 14:00 |
| Check-out | 12:00 |
| Reservation cancellation |
Once a reservation is confirmed, please notify us by email of any cancellation or modification of the booking at least 3 days (72) before arrival for FIT bookings and 14 days before arrival for Group bookings in order to avoid a charge of 1 Night Stay to be imposed. No Show after 24 hours for every room reserved, a 1 night room rate will be charged. Refund is restricted to overpayment or redundant payment caused by technical related glitch during the payment process. If in case of refund, the Product/Services that you purchase may be cancelled, and such cancellation takes effect within the next 24-48 hours through original method of payment. In the event that your account is found involved in any fraudulent transaction(s) we reserve the right at our sole discretion to temporarily suspend your account. Nonetheless, should you face technical problems and need assistance, please contact our staff at “Contact Us” section. |
| Rules & Regulations |
Check In: Check In time is 2pm and Check Out time is 12pm. Early check-in or late check-out arrangements can be made at applicable charges. Deposit: For all reservations, the Hotel requires a deposit for each room being incidental charges upon check in amounting of RM100. Deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre authorization by the Hotel is required. No Smoking Policy: The Oceania Hotel enforces a no smoking policy in all guest rooms and enclosed public areas. Smoking is only permitted in designated smoking areas. A cleaning fee of RM500 will be imposed upon the guest(s) concerned should there be smoking. |
| Our Policy |
A Tourism Tax of MYR10nett per room, per night applies to foreign passport holders arriving from 1st January 2023 onwards. This is collected by the Hotel on behalf of the government upon check out and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted. Guests arriving on or before 31st December 2022 are exempted from Tourism Tax as announced by the Federal Government. |
Once a reservation is confirmed, please notify us by email of any cancellation or modification of the booking at least 3 days (72) before arrival for FIT bookings and 14 days before arrival for Group bookings in order to avoid a charge of 1 Night Stay to be imposed.
No Show after 24 hours for every room reserved, a 1 night room rate will be charged.
Refund is restricted to overpayment or redundant payment caused by technical related glitch during the payment process. If in case of refund, the Product/Services that you purchase may be cancelled, and such cancellation takes effect within the next 24-48 hours through original method of payment. In the event that your account is found involved in any fraudulent transaction(s) we reserve the right at our sole discretion to temporarily suspend your account. Nonetheless, should you face technical problems and need assistance, please contact our staff at “Contact Us” section.
